| At GigglesWorld.com, we guarantee that all the products
we sell are of the highest quality. It is our goal to
make sure that each customer is 100% satisfied with his
or her purchase. We do know that sometimes returns are
unavoidable due to defective items or a wrong choice.
If you must return an item, please be sure to read our
returns policy and guidelines carefully before doing so.
We want to make sure an exchange or credit is just as
pleasurable as the initial purchase. All Returns require
an RMA Number to be issued FIRST. Please be sure
to contact us to insure that your return is acceptable
and does not end up being refused and returned back to
you.
Once your request is received we will reply back to
you with approval or denial. If approved, an RMA number
will be issued along with instructions on how to send
it back to us. In the case of it not being an approved
return we will reply with a specific explanation of
why the return request was denied.
Returns Within 30 Days (non defective
items): If you are dissatisfied with your purchase for
any reason within the first 30 days other than it being
defective, you may return it for in-house credit toward
another item. The only additional charge you will incur
is the shipping charge to send your replacement. (One
replacement per customer per order please). This includes
all items except opened VHS, DVDs, Lingerie, and shoes
that have been worn. These items are NOT returnable
unless defective and replaced with the same type of
product only. In the case of an item being defective
and not in stock at the time of your return, it will
be replaced with a item of equal or greater value.
Returns up to 30 Days (defective items):
Up to 30 days, you may return any item that has defects
in materials or workmanship. We will replace the item
with the same. If the original item is not in stock
or is unavailable, we will provide a replacement of
equal or greater value.
Returns up to 90 Days (defective items):
Up to 90 days, you may still return any item that has
defects in materials or workmanship. The only charge
you will incur is the actual shipping costs to send
a new replacement out to you. Again, we will replace
the item with the same. If the original item is not
in stock or is unavailable, we will provide you the
opportunity to choose a replacement of equal or greater
value.
GigglesWorld.com is not responsible for refunds or replacements
of order shipments that have been delivered and confirmed
by the carrier used. If you have not received your package,
please contact us and we will confirm its status. If
you do not receive a package that is confirmed, we ask
that you contact your carrier. If the tracking can not
be confirmed we will duplicate the order at our expense
and at our discretion. In the event of an undeliverable
shipment due to customer error, GigglesWorld.com will
resend the package and all additional shipping charges
will be the responsibility of the customer. In the event
a package can not be resent, the order will be cancelled
and a restocking fee of up to 20% will be deducted from
your credit along with all shipping charges.
To avoid abuse of our policy, we reserve the right
to charge up to 25% restocking fee on all returns.
Please feel free to contact
us with any of your Return Policy questions. We
will respond to your inquiry ASAP. |
